FAQ
Ordering
How do I place an order?
All orders are placed online through our secure shopping cart system. Simply enter in which products you like and how many. When you have finished shopping, let us know where and how you would like your order to be delivered, then you can choose to either pay by credit card or be directed to PayPal for your payment. Should you have any queries prior to placing your order, or require assistance placing your order on our website, please phone 0413 501 930, email sales@aussieweddingshop.com.au or fill out our Contact Us form. We’re only too happy to assist.
How long will my order take to arrive?
All orders are delivered during business hours only. Each product page contains a shipping table which outlines delivery time frames for each state. Regular Australia Post is available, however should you be in a hurry for your items we recommend you select the Express delivery option. The only exceptions to these delivery times are natural confetti and personalised favour orders which may take an extra couple of days. Chocolate orders usually take an extra 2 to 3 weeks as they're made fresh and dispatched direct from our chocolatier.
What if I’m not home when my order arrives?
We strongly recommend that the mailing address you provide has someone available to receive your parcel. A work address or an alternative address where someone will be home are safe and ideal options. Sometimes leaving parcels unattended at your home and especially left at a unit address is not a safe and secure method of delivery. In some cases if you are not at home at the time of delivery, a notice/card from Australia Post/Courier with alternative arrangements for pickup will be left at your residence. Under this circumstance, usually your parcel will be stored at your local post office waiting for your collection. We always send you an email when your order is dispatched with your tracking. We strongly recommend you keep updated with the progress of your delivery by clicking the tracking link that is provided.
What if my order hasn’t arrived?
Please let Australia Post know immediately by phoning 13 13 18. Have your provided article ID tracking number that we emailed you handy, so they may track the whereabouts of your order. Aussie Wedding Shop will not be responsible for tracking down parcels.
Do you accept international orders?
No, we only distribute within Australia
Payment
How do I pay for my order?
Payments for all orders are either through PayPal or direct with a credit card. Both are safe and secure payment methods for online purchases. When automatically directed to the PayPal site, you will be offered two options. You can sign up for an account which is an easy and quick process and will come in handy for any future online purchases or opt to pay direct with your credit card. Cards accepted are Visa, Mastercard and American Express.
Shipping
How much is shipping?
The delivery charge will be calculated and can be viewed during checkout. You will always be fully informed of the total shipping cost before committing to your purchase. Our shipping costs are determined by the various charges involved to pack and ship your order. These include the delivery fee of the selected transport company, the packaging that's required to send your parcel efficiently and without damage and all handling charges pertaining to your delivery.
How is my order shipped?
We always take extra care to package your order carefully and securely. All items packed ready for delivery receive a final quality control tick of approval before they leave the warehouse. Most orders are shipped via Australia Post and are dispatched during office hours only. As soon as your order has left the warehouse, you will be notified via email with your tracking details and be able to track the progress of your delivery online.
How can I get free shipping?
Your order qualifies for free shipping when it exceeds $200, however this does exclude ALL chocolate orders. You needn't do anything as Free Shipping will be automatically applied at checkout.
Returns & Replacements
What is your return policy?
In the event your order has arrived and is either incorrect or damaged, please notify us immediately to arrange for you to send it back. We will require the returned product(s) to be unused and in their original packaging. In the event you no longer have the packaging, you may not be eligible for a refund, but please contact us as we are only to happy to review your return.
We also require you to pack the item sufficiently to avoid damage during its return transit back to us. We welcome you to use the packing material the item was sent with. Any items that are returned without the original packing material and arrive back to our warehouse not in their original condition will not be refunded. Once we receive the returned item/s, in their original condition, we will send you either a replacement or refund you the amount you paid, including all delivery costs you may of incurred.
How will I be refunded?
Refunds are only issued via the same method that you used to purchase. Your refund will always be credited into the same account your payment came from. We can not refund your order to a different card or account.
Which products can not be refunded?
Although we offer refunds on most of our products, we do have a strict NO REFUND policy on all chocolate orders, wedding confetti, coffee favours and any personalised orders.
What if I don't like what I ordered anymore and have changed my mind?
We are happy to issue you a refund after you have returned the item in its original condition. However, under this circumstance, we will not incur the cost of the return postage.
Products
Do you have a showroom or retail store where I can view your products?
As we are an online store, we do not have a showroom to display our products. For safety reasons, we can not allow customers in our warehouse.
How can I be assured what I see pictured on your website is exactly what I get?
All our products are well described and have multiple pictures when possible. Most products will also offer a few pictures to view from various angles. Colours may vary slightly due to the manufacturing process of each product. Products seen online do not always represent the identical colour. Colour reproduction is limited beyond our control, such as the contrast and brightness settings on your monitor.
Privacy & Security
Do my personal details remain private?
Yes, please be assured, under no circumstances do we ever share your provided information to any third party. We respect and consider your privacy, treating it with the utmost of importance.
