How do I place an order?
All orders are placed online through our secure shopping cart system. Simply enter in what products you like and how many. When you’ve finished shopping, let us know where and how you would like your order to be delivered, then you will automatically be directed to PayPal for your payment. Should you have any queries prior to placing your order, or require assistance placing your order on our website, please phone 07 3821 5656, email email@example.com or fill out our Contact Us form. We’re only too happy to assist.
How long will my order take to arrive?
All orders are only delivered during business hours. Standard Australia Post will take between 5 to 10 business days, however, should you be in a hurry for your item, we do offer an Express delivery option which will have your order arrive within 1 to 3 business days. The only exceptions to these are natural confetti orders which may take up to an extra couple of days and all chocolate orders usually take at least 2 weeks as they're made fresh for each order.
What if I’m not home when my order arrives?
We strongly recommend that the mailing address you provide also has someone to be available to receive your parcel. A work address or an alternative address where someone will be home are safe options. Sometimes leaving parcels unattended at your home and especially a unit/flat address is not a safe and secure method of delivery. During checkout, there will be an option for you to apply a signature to your delivery if you feel your delivery address may not be a safe place to leave your parcel unattended. In this case, if you are not at home at the time of delivery, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).
What if my order hasn’t arrived?
Please let Australia Post know immediately by phoning 13 13 18 with your provided article ID tracking number to track the whereabouts of your order. Aussie Wedding Shop will not be responsible for tracking down parcels.
Do you accept international orders?
No, we only distribute within Australia
How do I pay for my order?
Payments for all orders are through PayPal. PayPal is a safe and secure payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant. When automatically directed to the PayPal site, you will be offered two options. You can sign up for an account which is an easy and quick process and will come in handy for any future online purchases or opt to pay direct with you credit card. Cards accepted are Visa, Mastercard and American Express.
How much is shipping?
The delivery charge will be calculated and can be viewed during checkout. You will always be fully informed of the total shipping cost prior to purchasing.
How is my order shipped?
We take extra care to package your order carefully and securely, including each packed item receiving its final quality control tick of approval before dispatch. All orders are shipped via Australia Post and dispatched during office hours. As soon as your order has left the warehouse, you will be notified via email and be able to track your order online.
How can I get free shipping?
You qualify for free shipping when your order (excluding delivery charges) exceeds $200. Free shipping will be automatically applied at checkout.
Returns & Replacements
What is your return policy?
In the event your order arrived and its entirely or partly incorrect or damaged, please notify us immediately to arrange for you to send it back. We require the returned product(s) to be unused and in the original packaging. In the event you no longer have the packaging, you may not be eligible for a return, but please contact us as we’re only to happy to review your return.
We also require you to pack the item up sufficiently to avoid damage in transit back to us. We welcome you to use the packing material the item was sent with. Any items that are not returned to us in the sufficient original packaging and/or in original condition will incur an addition handling fee (deducted from your refund). Once we receive the returned item/s, we will send you a replacement or partly/fully refund the amount you paid for the item/s including any costs for shipping from the amount you paid.
How will I be refunded?
Refunds are only issued via the same transaction method you used with your original purchase. Your refund will always be credited into the same account your payment came from. We can not refund your order to a different card or account.
Do you have a showroom or retail store where I can view your products?
As we are an online-only retail store, we do not have a showroom to display our products. For safety reasons, we can not allow customers in our warehouse.
How do I receive my free gift?
You needn’t do anything except place your order. When it arrives, you’ll also find a little something from us to you, our special way to say thank you!
How can I be assured what I see pictured on your website is exactly what I get?
All our products are well described and pictured and where possible, there will be a few pictures to view with various angles. Colours vary slightly due to the manufacturing process of each product. Products seen online do not always represent the identical colour. Colour reproduction is limited beyond our control, such as the contrast and brightness settings on your monitor.
Privacy & Security
Do my personal details remain private?
Yes, please be assured, under no circumstances do we ever share your provided information to any third party. We respect and consider your privacy, treating it with the utmost of importance.